At Dispatch, we love to hear from our customers and learn how our on-demand delivery service has impacted their business. In this Company Spotlight we connected with Chris of Encore Impressions. Using Dispatch for her business deliveries, Chris saves time and can accomplish more projects for her customers. Read on to learn more!
-Tell us about Encore Impressions. What is it that your company does? Encore Impressions is a commercial print shop located in Farmington Hills, Michigan - a suburb of Detroit. Our business customers range from private photographers and artists, to small clubs and non-profit groups, to municipalities, to mid-sized manufacturers, to major league sports franchises. We produce custom displays, banners, posters, point of sale promotional signs, as well as flyers, standard business stationary, and many other items.
-How did Encore Impressions get started and when? Encore Impressions opened in June of 2008. We took a risk and built the business on a foundation of personal history and 20+ years of experience in the print industry.
-Who does your staff consist of? We currently have an outstanding, extremely efficient staff of two!
-What makes Encore Impressions unique, especially for your area? We genuinely and sincerely enjoy the relationships we have with our customers. In order to keep their business and their trust, we take every project and deadline seriously – usually completing the jobs ahead of the due date. In order to compete with the on-line giants, we make an impression by giving our customers personalized service, great quality, quick turnaround times, and fair pricing. Almost every project is produced in-house, where we can control the quality. The network of suppliers we use are tested, reliable, and almost all local.
-What is the long term goal for Encore Impressions? We’re a humble ‘mom & pop shop.’ Our goal is to maintain our customers trust by consistently giving them a great product at a fair price. If our customers are happy and they continue to refer us to others, we’ll continue to be successful. Additionally, we plan to continue to support local activities through sponsorships.
-How did you hear about Dispatch? A ‘cold-call’ phone call came at just the right time. I’d been looking for a reliable delivery solution, especially for oversized items, eight foot long rolled banners, and 4x8 sign boards. Payroll, insurance, and spontaneous (sometimes) scheduling ruled out hiring a driver.
The caller explained how Dispatch worked and offered to schedule an appointment for more details. Skeptically, I met with the Dispatch rep in my office and learned it was exactly what we needed! After one test delivery, I’m a believer! No contracts, same or next day deliveries when I need them, and no surprise prices.
-What was your process for sending and receiving inventory prior to Dispatch? Prior to January of 2019, we staffed a production/design assistant, who also ran pickups and deliveries. He left us to pursue another opportunity on the other side of the state. We used UPS, USPS, or had customers pickup their orders. I had previously Googled local couriers, but found nothing suitable in my area.
-Any special instance where Dispatch came through in a pinch or went above and beyond what you expected? We have a major, high profile VIP customer in downtown Detroit. Their orders are often large signs and not suitable for UPS or FedEx – Dispatch has been the ideal courier service!
I scheduled a delivery one afternoon before I left work, for pickup and delivery the next day. Well, overnight we had a four to six inch ice/snow storm! I was afraid no one would take the job and we’d let our customer down. After a phone call to my Dispatch rep, he assured me it would be handled. He personally contacted ‘one of my best guys,’ and sure enough – the order was picked up and taken downtown that day – no extra charge!